The Outlook client depends on information that is returned by the AutoDiscover service to access the Public Folder mailbox. The public folders are now stored in a new kind of mailbox that is known as the Public Folder mailbox. The public folder database concept is removed from Exchange Server 2013 and Exchange Server 2016. For more information about the Exchange 2010 Autodiscover service, see White Paper: Understanding the Exchange 2010 Autodiscover service.įor more information about how to automatically configure user accounts in Outlook 2010, see Plan to automatically configure user accounts in Outlook 2010.Ĭhange the email address of the public folder mailbox to match an email domain that already has published AutoDiscover records. To resolve this issue, use one of the following methods:Ĭreate AutoDiscover-related DNS records for the email address that is stamped on the public folder mailbox. This issue occurs because the AutoDiscover service can't discover the email address that is stamped on the public folder mailbox.
By default, you will not see the Public Folder Hierarchy. Close any application that is using this file, and then try again. How Can You View Public Folders Open Outlook and select your mail profile if prompted. The file C:\Users\\AppData\Local\Microsoft\Outlook\filename.ost is in use and cannot be accessed. However, if the users click Ok in this dialog box, they aren't connected to the public folder.Īdditionally, the users may receive the following error message:Ĭannot expand the folder. :::image type="content" source="media/outlook-users-cannot-access-public-folders/exchange-dialog-box-appear.png" alt-text="Screenshot for the Microsoft Exchange dialog box."::: When Microsoft Outlook users try to access public folders in Exchange Server 2013 or Exchange Server 2016, the following dialog box appears: Outlook users can't access public folders in Exchange Server 2013 or Exchange Server 2016
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